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Secure Shopping Guarantee

Tamper-Proof Packaging

All CryptKeeper hardware wallets are shipped in tamper-evident packaging to ensure your device hasn't been compromised during transit.

Each package includes security seals and holographic stickers that show evidence of tampering if anyone attempts to access your device before it reaches you.

Secure Shipping

We ship all orders through trusted carriers with tracking and delivery confirmation to ensure your hardware wallet arrives safely.

For added security, signature confirmation is required for all deliveries, preventing packages from being left unattended.

Encrypted Payment Processing

Your payment information is protected with industry-standard encryption and security protocols during the checkout process.

We never store complete credit card information on our servers, ensuring your financial data remains secure.

Frequently Asked Questions

  • What payment methods do you accept?

    We accept the following payment methods:

    • Credit/Debit Cards (Visa, Mastercard, American Express, Discover)
    • PayPal
    • Bank Transfers (for orders over $500)
    • Cryptocurrency payments (Bitcoin, Ethereum, and selected others)

    For cryptocurrency payments, please select this option during checkout and you'll receive detailed payment instructions.

  • How long will shipping take?

    Shipping times depend on your location and the shipping method selected:

    • Standard Shipping (USA): 3-5 business days
    • Expedited Shipping (USA): 2-3 business days
    • International Standard: 7-14 business days
    • International Express: 3-7 business days

    Please note that these are estimated delivery times and may vary due to customs processing for international orders. All orders include tracking information so you can monitor your shipment's progress.

  • Do you ship internationally?

    Yes, we ship to most countries worldwide. However, there are some countries we cannot ship to due to regulatory restrictions or unreliable postal services.

    International customers may be responsible for import duties, taxes, and customs clearance fees imposed by their country. These charges are not included in the purchase price or shipping cost and will be collected by the delivery carrier or customs office.

    For specific information about shipping to your country, please contact our customer service team before placing your order.

  • Is my order secure?

    We take multiple measures to ensure the security of your order:

    • All hardware wallets are shipped directly from our secure facility
    • Tamper-evident packaging allows you to verify your device hasn't been compromised
    • Devices are shipped without pre-configured seed phrases or PINs
    • Every device can be verified as authentic through our website
    • Order information is encrypted and protected according to industry standards

    For additional security, we recommend setting up your device immediately upon receipt and verifying that the tamper-evident seals are intact before use.

  • Can I modify or cancel my order?

    You can modify or cancel your order within 2 hours of placing it, provided it hasn't entered the fulfillment process. To make changes to your order, please contact our customer service team immediately with your order number.

    Once an order has entered the fulfillment process, we cannot make changes or cancel it. In this case, you may need to return the product according to our return policy after receiving it.