Office Location
9245 Laguna Springs Dr #200
Elk Grove, CA 95758
United States
Our headquarters is located in Elk Grove, California. Please note that this location is primarily for business operations and not a retail storefront.
Phone Support
+1 (916) 214-4525
Our support team is available Monday through Friday, 9:00 AM to 5:00 PM Pacific Time. For after-hours support, please use our email or contact form.
Email Us
General Inquiries:
[email protected]
Technical Support:
[email protected]
Business Relations:
[email protected]
Send Us a Message
Have questions about our products or need technical assistance? Fill out the form below, and our team will get back to you as soon as possible.
Our Location
Evocrafty headquarters is conveniently located in Elk Grove, California, with easy access from Interstate 5 and Highway 99.
Business Hours
Note: Our office is primarily for business operations. For product inquiries or purchases, please use our online store or contact us via phone or email.
Frequently Asked Questions
Quick answers to common questions
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What are your shipping options and delivery times?
We offer several shipping options for our customers:
- Standard Shipping (3-5 business days): Free for orders over $150, otherwise $9.99
- Expedited Shipping (2-3 business days): $14.99
- Priority Shipping (1-2 business days): $24.99
International shipping is available to most countries with delivery times typically between 5-14 business days depending on the destination and customs processing.
All orders are processed and shipped from our secure facility in the United States. For security reasons, we do not offer local pickup options.
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What is your return policy?
For security reasons, we have a specific return policy for our hardware wallets:
- Returns are accepted within 30 days of purchase for unopened products in their original packaging
- If the tamper-evident seal has been broken, we cannot accept returns due to security considerations
- Defective products are covered under our one-year limited warranty
- For warranty claims, please contact our support team before returning any product
To initiate a return, please contact our customer service team at [email protected] with your order number and reason for return.
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How can I get technical support for my CryptKeeper device?
We provide multiple channels for technical support:
- Email Support: Contact [email protected] for assistance
- Phone Support: Call +1 (916) 214-4525 during business hours (9AM-5PM PT, Monday-Friday)
- Knowledge Base: Our website features extensive documentation and tutorials
- Contact Form: Use the form on this page for non-urgent inquiries
For security-related issues or if you believe your device may be compromised, please contact our dedicated security team immediately at [email protected].
Note: Our support team will never ask for your recovery seed phrase, private keys, or PIN code.
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Do you offer bulk discounts for business customers?
Yes, we offer volume discounts for business customers and organizations looking to purchase multiple hardware wallets:
- 10-24 units: 5% discount
- 25-49 units: 10% discount
- 50+ units: Please contact our business sales team for custom pricing
Business customers also receive dedicated account management and priority support. For enterprise inquiries, please contact [email protected] or call our business line at +1 (916) 214-4525 ext. 2.
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How can I verify that my CryptKeeper device is authentic?
To ensure you have an authentic CryptKeeper hardware wallet, you can verify your device through several methods:
- Tamper-evident packaging: All our devices come in sealed packaging with security hologram stickers
- Device verification: During initial setup, your device will display a unique verification code that you can check on our website
- Firmware signature: Our desktop application automatically verifies the cryptographic signature of the firmware
If you have any concerns about the authenticity of your device, please contact our security team immediately at [email protected].
Remember: To minimize security risks, always purchase directly from our official website or authorized resellers listed on our site.