Privacy Policy
Last Updated: September 18, 2025
1. Introduction
At Evocrafty ("we," "us," or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website evocrafty.com (the "Site"), use our mobile applications, or purchase and use our hardware wallet products.
Please read this Privacy Policy carefully. By accessing or using our Site, products, or services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree, please do not access or use our Site, products, or services.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you voluntarily provide when you:
- Create an account on our Site
- Place an order for our products
- Contact our customer support
- Subscribe to newsletters or promotional emails
- Participate in surveys, promotions, or contests
The personal information we collect may include:
- Contact information (name, email address, phone number, shipping address)
- Billing information (billing address, payment method details)
- Account credentials (username, password)
- Communication preferences
- Customer service interactions
2.2 Device and Usage Information
When you access our Site or use our mobile applications, we may automatically collect certain information about your device and usage patterns, including:
- IP address
- Browser type and version
- Operating system
- Referring website
- Pages viewed and time spent on pages
- Clickstream data
- Device identifiers
This information helps us analyze user behavior, optimize our Site and services, and maintain security.
2.3 Firmware and Application Data
When you use our hardware wallet products and companion applications, we may collect:
- Device firmware version
- Application version
- Application crash reports
- Feature usage statistics
- Performance metrics
This data is used to improve product performance, troubleshoot technical issues, and develop new features. We do NOT collect your private keys, recovery seed phrases, PIN codes, or cryptocurrency transaction details.
3. How We Use Your Information
We use the information we collect for various purposes, including:
3.1 Providing Products and Services
- Processing and fulfilling orders
- Managing customer accounts
- Providing customer support
- Facilitating product updates and firmware enhancements
- Sending transactional emails and order confirmations
3.2 Communication
- Responding to inquiries and support requests
- Sending important product updates and security notifications
- Providing information about new products or features (with your consent)
- Conducting surveys to improve our products and services
3.3 Site Improvement and Analytics
- Analyzing usage patterns to improve user experience
- Testing new features and functionality
- Diagnosing technical problems
- Generating aggregated, non-identifying analytics
3.4 Security and Fraud Prevention
- Detecting and preventing fraudulent transactions
- Protecting against unauthorized access
- Monitoring for potential security vulnerabilities
- Verifying identity for customer support interactions
3.5 Legal Compliance
- Complying with applicable laws and regulations
- Responding to legal requests from law enforcement or regulatory authorities
- Enforcing our Terms of Service and other legal agreements
- Protecting our legal rights and interests
4. How We Share Your Information
We may share your information with third parties in the following circumstances:
4.1 Service Providers
We share information with trusted third-party service providers who perform services on our behalf, such as:
- Payment processors
- Shipping and fulfillment companies
- Customer support services
- Email delivery services
- Cloud hosting providers
- Analytics services
These service providers are contractually obligated to use your information only for the purposes of providing services to us and in accordance with this Privacy Policy.
4.2 Business Transfers
If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of company assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.
4.3 Legal Requirements
We may disclose your information when we believe in good faith that disclosure is necessary to:
- Comply with applicable laws, regulations, or legal processes
- Respond to valid requests from public and governmental authorities
- Enforce our Terms of Service or other agreements
- Protect our rights, privacy, safety, or property, or that of our users or others
4.4 With Your Consent
We may share your information with third parties when you have given us your consent to do so.
5. Cookies and Similar Technologies
We use cookies and similar tracking technologies to collect information about your browsing activities on our Site. For detailed information about our use of cookies, please refer to our Cookie Policy.
5.1 Types of Cookies We Use
- Essential Cookies: Required for the Site to function properly
- Analytical/Performance Cookies: Help us understand how visitors interact with our Site
- Functionality Cookies: Remember your preferences and settings
- Marketing Cookies: Track visitors across websites to enable targeted advertising
5.2 Your Cookie Choices
You can manage your cookie preferences through our Cookie Consent tool on our Site. Most web browsers also allow you to control cookies through their settings. Please note that if you choose to disable certain cookies, some features of our Site may not function properly.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, alteration, disclosure, or destruction. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure.
Our security measures include:
- Encryption of sensitive data in transit and at rest
- Secure access controls and authentication procedures
- Regular security assessments and vulnerability testing
- Employee training on privacy and security practices
- Physical and environmental safeguards for our facilities
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:
- The duration of our ongoing relationship with you
- Legal obligations to retain data for certain periods
- Relevant statutes of limitations
- Resolving disputes
- Enforcing our agreements
When we no longer need to use your personal information, we will securely delete or anonymize it.
8. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information. These may include:
8.1 Access and Portability
You have the right to request access to the personal information we hold about you and to receive your data in a portable format.
8.2 Correction
You have the right to request that we correct inaccurate or incomplete personal information about you.
8.3 Deletion
You have the right to request deletion of your personal information in certain circumstances.
8.4 Restriction and Objection
You have the right to request that we restrict processing of your personal information and to object to certain processing activities.
8.5 Marketing Communications
You can opt out of receiving marketing communications from us by clicking the "unsubscribe" link in our emails or contacting us directly.
8.6 Do Not Track
Some browsers have a "Do Not Track" feature that signals to websites that you visit that you do not want to have your online activity tracked. Our Site does not currently respond to "Do Not Track" signals.
8.7 How to Exercise Your Rights
To exercise your rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within the timeframe required by applicable law.
9. Children's Privacy
Our Site, products, and services are not directed to children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will delete such information from our systems.
10. International Data Transfers
We are based in the United States and process information on servers located in the United States and other countries. If you are located outside the United States, your information may be transferred to, stored, and processed in countries where data protection and privacy regulations may not offer the same level of protection as in your country.
When we transfer your personal information internationally, we implement appropriate safeguards in accordance with applicable data protection laws, including:
- Standard contractual clauses approved by relevant data protection authorities
- Ensuring third-party service providers adhere to appropriate data protection standards
- Obtaining your explicit consent for certain transfers
11. California Privacy Rights
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). For more information about your California privacy rights, please visit our California Privacy Notice.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated policy will be posted on this page with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically.
For material changes, we will provide notice through our Site or by sending you an email notification. Your continued use of our Site, products, or services after any changes to this Privacy Policy constitutes your acceptance of the revised Privacy Policy.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
Evocrafty
9245 Laguna Springs Dr #200
Elk Grove, CA 95758
United States
Email: [email protected]
Phone: +1 (916) 214-4525
We will respond to your inquiry as soon as reasonably possible and within the timeframe required by applicable law.